Refund Policy

 

Pachouli believes in complete customer delight. Sadly, you're looking for a refund.

We suggest you first help us understand what didn't work right for you. here.

  • Money once deposited is Non-Refundable.
  • Packages purchased can be transferred to another person however certain terms & conditions are applicable.
  • Packages purchased can be transferred to another package however certain terms & conditions are applicable.
  • Package Value can be redeemed for a certain list of Salon Services.
  • Package/ sessions (whichever is applicable) once utilized will not be considered for any kind of refund or exchange of services.
  • Packages with expired validity can not be considered for any refund or exchange
  • If you've opted for third-party finance services/ schemes such as Bajaj Finserv, Capital Float, Uno Finance, etc. The customer is solely responsible for the timely payment of EMIs. Pachouli is not responsible for any dispute arising due to the lapse of EMIs.

For escalations, please e-mail feedback@pachouli.in along with a copy of the bill.
It is mandatory to present Bill for any exchange or transfer of services or packages.